Role Overview:
As a Sales & Client Relations Assistant, you will provide essential support to the Senior Consultant, Brand & Business Manager, and Managing Director. You will have the opportunity to develop and manage your own client base, handling the entire sales and order process while ensuring a seamless and luxury experience that aligns with the brand's prestigious reputation.
Key Responsibilities:
- Provide administrative and operational support to the Senior Consultant, Brand & Business Manager, and Managing Director.
- Develop and manage your own client base, overseeing the entire sales process from initial contact to final order, while fostering strong client relationships and loyalty.
- Maintain the highest standards in customer service, in-house administration, housekeeping, and the overall aesthetic within our Belgravia atelier.
- Convert prospective leads into active, loyal clients through exceptional service and attention to detail.
- Support the Managing Director with UHNW client orders, ensuring smooth execution and delivery.
- Collaborate closely with the atelier team to guarantee the smooth operation of the boutique and deliver a luxury customer experience.
- Remain calm under pressure and possess excellent written and verbal communication skills.
- Be ready to step in wherever needed, supporting various aspects of the sales and production process.
What We’re Looking For:
- A genuine passion for luxury womenswear and a deep interest in the fashion and retail industry.
- Strong organizational skills with a keen eye for detail.
- Exceptional communication skills, both written and verbal.
- Ability to work efficiently under pressure while maintaining a professional demeanor.
- A proactive, positive attitude and the ability to collaborate effectively with team members.
- Previous experience in sales or customer service within the luxury retail sector is advantageous but not essential.
- A willingness to adapt and support in all aspects of the business as required.
Package information & additional details
- Monday to Friday
- 10 am-6pm
Benefits:
- 25 days annual leave
- Workplace pension
- Couture uniform provided
- Staff discount for employee and one nominated family member.
