A new store opening in a beautiful, iconic part of London. My client, a luxury leather goods brand is opening a new stunning boutique and is looking for a Store Manager.
The brand is a small family-owned retailer and so this person will be part of a close knit culture working with Senior Members of the business including the CEO.
This person will be on boarded prior to the store opening in October/November to help support the business with opening their new location and hiring of the team.
As Store Manager you will confidently guide your team; welcoming clients them into the world of the Brand. You will have an entrepreneurial spirit and natural commercial drive, inherently drawing clients into your location.
About The Role:
Brand Promotion
- Building and developing a network of people to promote customer loyalty
- Promoting the brand culture
- Ensuring store atmosphere upholds brand image
Business Development
- Developing a store business plan to include marketing and promotional strategies to drive traffic and develop the customer base
- Being aware of the local market and business environment
- Making recommendations for store renovations/upgrade/expansion etc. to increase sales and market share
Sales Management
- Continuously motivating and coaching sales associates to meet sales & productivity goals.
- Demonstrating sales leadership for staff by playing an active role on the selling floor
- Proactively managing clientelling
- Ensuring that all associates are knowledgeable of company products, information, and history.
- Ensuring employees are provided with product knowledge to enhance and ensure cross-selling across categories
- Providing feedback on product assortment, buying trends and customer requests
Team Management
- Identifying, recruiting, developing, and retaining best in class talent
- Coaching, developing, motivating, and challenging the team on a regular basis
- Setting individual objectives to each team member and support them in reaching them.
- Creating development plans for sales staff and management
- Supervising store personnel and enforcing company policies
Operations
- Using of POS system and its inventory management functions
- Providing daily, weekly, monthly qualitative and quantitative business reports as required
- Determining staffing needs and create staff schedules
- Completing all store administration in an accurate and timely fashion
- Profit and Loss responsibility for the store
- Ensuring compliance with all internal control procedures: maintaining inventory accuracy
- Maintaining the highest standard of housekeeping and organisation
Customer Service
- Ensuring the highest level of customer service
- Supporting sales associates with After Sales Service issues
Store Visuals
- Maintaining visual merchandising standards and store condition
About You:
- Successful previous experiences in a managerial role in luxury business- leather goods experience preferable
- Entrepreneur with experience of people management, coaching a team to build a high performance culture – leader, dedicated to support and develop the team
- Operationally strong, able to translate strategies into operational plans
- Excellent interpersonal and communication skills, able to build relationships across all levels
- Fluent in English – excellent verbal and written standards
- Very commercially minded
