Retail Administrator, luxury womenswear & lifestyle brand
Chelsea, London
Up to £35k plus monthly bonus and benefits package
Boutique hours and Sunday closed
Are you a detail-driven, highly organised individual with a passion for retail operations? We’re looking for a dynamic Retail Administrator & Stock Coordinator to support the day-to-day efficiency of the brand’s London stores and warehouse.
You’ll play a key role in ensuring seamless back-of-house operations, accurate reporting, and exceptional stock control, all while working closely with the sales team to help deliver an outstanding customer experience.
What You’ll Be Doing:
1. Reporting & Finance Support
- Maintain and update daily sales figures; distribute reports to the Finance team and Retail Manager.
- Send accurate end-of-day sales reports.
- Prepare and submit monthly performance reports to Head Office.
- Manage and reconcile petty cash with precision.
2. Stock Management & Control
- Monitor and maintain accurate stock records by regularly matching physical stock with system data.
- Ensure all pricing is correct and up to date.
- Lead periodic stocktakes and ensure all discrepancies are resolved promptly.
- Track borrowed stock from Head Office or other departments.
3. Stock Receiving & Processing
- Handle all incoming stock for the London store — from unpacking and pricing to organising in the stockroom and shop floor.
- Complete all stock processing and documentation on the same day items are received.
- File and maintain paperwork for all stock movements (transfers, receipts, etc.).
4. Retail System Administration (Retail Pro)
- Confidently operate both back-office and front-of-house functions of the Retail Pro till system.
- Support the team with end-of-day cash reconciliation and reporting.
5. Order Entry & Purchasing Support
- Accurately input all purchase orders into the system to enable smooth stock receiving.
- Assist the sales team by processing stock and special order requests.
6. IT & Communications Liaison
- Act as the point of contact for any IT or communication system issues, coordinating with external support teams until resolved.
7. Coordination with Head Office & Warehouse
- Maintain strong communication lines with Head Office regarding stock discrepancies or code issues.
- Liaise with warehouse and production teams for delivery updates and order status.
8. Stock Replenishment & Merchandising
- Monitor key product lines (COR stock) and recommend restocking to the Retail Manager.
- Support visual merchandising by allocating and preparing new stock for the shop floor.
9. Shipping & Deliveries
- Pack and prepare customer shipments (including furniture, clothing, and homeware), ensuring all paperwork is complete and accurate.
10. Stockroom & Health & Safety
- Maintain a clean, well-organised, and safe stockroom environment that meets company and legal standards.
- Manage space for seasonal stock and sales events efficiently.
11. External Supplier & Logistics Coordination
- Work with homeware suppliers to coordinate orders and deliveries.
- Manage courier relationships (e.g., UPS and others) for timely and efficient logistics.
12. General Store Support
- Collaborate with Retail Manager, Warehouse, and Head Office to ensure the sales floor is fully equipped – from packaging and stationery to catering and fixtures.
- Provide occasional cover on the shop floor when needed.
Who You Are:
- Exceptionally organised and detail-oriented
- Proactive and solution-driven with excellent time management skills
- Comfortable juggling multiple responsibilities in a fast-paced environment
- Strong communicator who can build relationships across departments
- Experienced with retail systems (Retail Pro experience is a plus)
- Passionate about retail, stock management, and operations
What We Offer:
- A collaborative, creative, and supportive work environment
- £35,000 base salary plus monthly bonus based on store performance
- Boutique hours and closed on Sunday
